InWren Terms of Service

These Terms of Service (“Terms”) govern access to and use of the services provided by InWren, Inc., a Delaware corporation (“InWren,” “we,” “us,” or “our”).

By using the Services, you agree to these Terms. If you are using the Services on behalf of a company, you represent that you have authority to bind that company.

1. The Services

InWren provides a platform for outbound messaging, workflow automation, third-party integrations, and engagement tracking (collectively, the “Services”).

We may update or improve features over time.

2. Ownership and License

InWren and its licensors own all rights, title, and interest in and to the Services, including all intellectual property rights.

We grant you a limited, non-exclusive, non-sublicensable, and non-transferable right to access and use the Services during your subscription period solely for your internal business operations.

You do not acquire any ownership rights to the software or underlying code.

3. Acceptable Use and Messaging Compliance

You agree not to use the Services for any unlawful or deceptive purposes.

Regarding outbound messaging, you represent and warrant that:

• You have obtained "Prior Express Invitation or Permission" from all recipients as required by laws including TCPA, CASL, and GDPR.
• You will not use purchased, rented, or "scraped" contact lists.
• All outbound emails must include a valid physical postal address and a functional, one-click unsubscribe link.
• You are solely responsible for maintaining valid DNS records, including SPF, DKIM, and DMARC, for your sending domains.
• We may suspend or terminate accounts immediately for violations of these messaging standards.

4. Customer Data

You retain ownership of all data you upload. You grant InWren a limited license to process this data solely to provide and improve the Services for your benefit.

• InWren acts as a Processor for your customer data.
• Our Data Processing Agreement (DPA) at www.inwren.com/dpa is incorporated by reference and governs all personal data processing.

5. AI and Data Usage (2026 Guardrails)

• InWren does not use Customer Data or Personal Data (including derived or aggregated data therefrom) to train generalized AI or machine learning models for any third party without your explicit, affirmative written consent.
• We do not sell customer data.
• We may use anonymized system telemetry (e.g., error logs, performance metrics) for security, reliability, and service optimization.

6. Integrations

The Services integrate with third-party platforms like Shopify, Google, and Stripe. By connecting these:

• You authorize InWren to access the data required for functionality as outlined in our Privacy Policy.
• Your use is subject to the terms and privacy policies of those third-party providers.

7. Service Availability and Maintenance

We aim for high uptime but do not guarantee uninterrupted service. We will provide at least 24 hours' notice for scheduled maintenance that may significantly impact service availability.

8. Limitation of Liability

9. Governing Law

These Terms are governed by the laws of the State of Delaware, USA.

Any disputes shall be resolved exclusively in the state or federal courts located in Delaware.

10. Contact